Operationalizing that digital strategy thing.

Small typo in source code of XML book….

Hi there! Welcome to our blog. Don't forget to sign up for our free RSS feed. We Triple Dog Dare Ya! And thanks for visiting!

Here’s another errata notice. Sharp-eyed reader in the Netherlands Andries Blauuw noticed that rpcserver.php wasn’t working too well.

On line 18, he saw this line as the culprit:


while (($file = readdir($handle)) !== FALSE)) {

Andries removed the extra parentheses after FALSE and ended up with:


while (($file = readdir($handle)) !== FALSE) {

MarketingSherpa’s new eCommerce Benchmark Guide 2006

Just got this in my email, folks. Anyone out there doing ecommerce work should take a good look at what this report has to offer:

  • Eyetracking study data on Amazon, Wal-Mart, Dell, Best Buy, Apple, Bombay, QVC & Circuit City.
  • Shows you how online shopper’s eyes “flick over” your store’s pages (and how you can redesign for better conversions.)
  • Real-life ecommerce marketing and tactical data from 1,101 of your peers. Compare your stats to theirs; discover which traffic sources and site tools are working (and what’s bombing.)
  • See inside the minds of 1,120 actual online shoppers. They reveal why they abandon carts, and what would make them buy more from you online.

Discover how to lower your shopping cart abandons, traffic costs, fraud, email unsubscribes, search marketing cost per click — plus, how to raise your conversions, average order size, shopper trust, affiliate revenues, customer loyalty, and ROI.

Get the report here.

And now time for some fun….

I usually don’t care for advertising. The people who work in advertising are extremely hard working, sometimes brilliant, sometimes over-reaching folks who do their best. Just like you and me, really. (I don’t intend to come off like advertising folks have two heads and a lizard tail, but…they often get a bad rap. Yes, from folks like me.)

It seems that most of the work they do fades into this ever-growing background of noise that permeates our culture. We’re bombarded with like, what, 10 billion marketing messages every day? Newspaper ads, magazine ads, those crazy postcards that fall out of my favorite magazines, radio ads, TV ads (thank Shiva for TiVo), internet ads, email ads, direct mail, logos on every stinkin’ thing–I can’t even go for a run without noticing brands on my running shoes and shirt! Ads popup, pop under, flit around in front of us, dance along our peripheral vision, dig their way into our lizard hindbrains and lay their memetic payload in some easy-to-forget region.

Yes, ain’t it grand, from an evolutionary biology standpoint? As we emerged from the last Ice Age, we were perfectly suited to survive on a hostile landscape, with our upright stance, opposable thumbs for making and grasping tools and weapons, and our binocular vision attached to a brain that could problem-solve and analyse better than any million Mastodons intent on smashing us flat.

But now we sit here, several dozens of millenia later, with that same wonderful predator cortex slowly being steeped in….ads. Like a big tea bag at the end of a string. I always get the feeling that this is all just one big plan to lull us into complacency while something sneaks up on us. Ah, well.

Despite this semi-coherent rant (can anyone say, “Boy, Clarinex is just swell!”) there are a handful of ads that really stick out. In print, the “Charlie Chaplin ads” that IBM ran for its PCs are still easy to recall. The Captain Morgan “the Captain was here” ad campaign is still fresh. I can’t think of any TV ads I remember, but that’s mostly because TiVo has allowed me to live a blissful life of consumer-controlled media. (An interesting byproduct of Tivo is that I take fewer breaks now. Commercials on TV used to be my cue to go to the little room or raid the fridge. Now I find myself watching prerecorded TiVo for hours on end.)

The commercials that take the cake for me, though, are part of the radio campaign run by Bud Light called “Real Men of Genius” (originally called “Real American Heroes”). These commercials are funny, inventive, and stand out in your mind. Just this morning I heard the “Mr. Discount Airline Pilot Guy” and laughed so hard my staff actually peeked their heads into my office to make sure I wasn’t choking on a pretzel or something.

There’s a total of 79, and the Fun Times Guide lists 49 of them. There were other sites that ran the ads as MP3’s, but Annheiser-Busch has shut them down. Dunno why, as these sites just keep the word goin’ about Bud Light.

Here’s a few to whet your appetite.

1. Mr. Fancy Coffee Shop Coffee Pourer

2. Mr Bumper Sticker Writer

3. Mr. Gian Foam Finger Maker

4. Mr. Furniture Assembly Manual Writer

5. Mr . Mail Order Bride Orderer

6. Mr. Discount Airline Pilot Guy

(Go ahead, ask me. Don’t be shy. It’s okay. “Tom, do you do drink Bud Light?” No. I usually drink Bass Ale or Fat Tire. I haven’t consumed one of the “Big Three” beers since the late 1990s, when one of my wife’s relatives handed me a Coors from an all-Coors ice bucket. Apparently, that’s how you spell beer in and around San Berdoo.)

Cheat sheet for mySQL schema

If you’re like me, I can never remember how many characters a tinytext field will hold, or the syntax for an enum field. I looked for this kind of info once on mysql.com, but didn’t find it.

Looks like someone has put it all together for us.

Why IT and Users Hate Each Other

Christopher Koch summarizes, with his usual insight, a slashdot conversation on IT versus end users. One of the most interesting statements to come out of the discussion is that IT needs to be viewed as a business resource. If you call up IT five times a month because you keep forgetting your password, and they have to deal with you (and everyone else like you) and not the mail server that’s down, then really, it’s about abuse of company resources, right?

One thing that I’ve noticed in the past five years is a tendency of the creative folks (marketing/advertising/etc) to view IT folks and IT resources (hardware/software/networking/backup/storage/security) in terms they readily understand–promotional campaigns and promotional assets. I’ve seen entire web sites powered by content management systems and integrated with dozens of back-office systems ripped out for no good reason and new ones put in place by different vendors because the new vendor wasn’t just a design agency, they “also did content management.” Unfortunately, the new system now needs to be integrated with all those data sources (as those connections represent services used by real users in the enterprise). (To be absolutely fair, in 99.99999% of these situations, this stuff happened while IT was asleep at the wheel, or because IT didn’t properly communicate the value of current systems, but that’s a whole other post.)

One thing that’s on my personal wish list is for marketing professionals to view IT as systems and not just outcomes. That web site you’re running with a CMS that talks to an ERP or CRM system and ecommerce and who knows what else is more complicated than a new advertising campaign. Many of you already get it, and I love you for it. I readily understand the need for something new and fresh, but please! Ask first so we can plan.

Another thing that’s on my wish list is for IT guys to treat everyone like a customer. Anyone who works for me has to treat our customers like customers. No hosing them down with jargon and then running away–good old fashioned English, please. No creating of cool technical stuff just because its cool–it has to solve the business problem. In fact, this means that the person who does the work has to take the time to figure out the business problem, not just roar in like a kamikaze and start doing what’s best for the client.

In any case, check out Koch’s blog post here. It’s kinda longish, but worth it, as Koch gives equal time to the bad behavior on both sides of the IT/end-user divide.