27 Hints that your Current Agency Sucks at this Digital Thing
If your current ad agency/interactive firm/PR firm fits any of the following, be afraid. If they meet five or more of these anti-criteria, run for the door.
- Still thinks that the Web is just “TV with a mouse.”
- Still thinks that web = branding, instead of web = content/information.
- Killer marketing solution = print newsletter.
- Killer marketing solution = email newsletter that’s just a print newsletter ported to HTML.
- Wants to build a Flash-only site for your business.
- Still trying to figure out “this whole SEO thing.”
- Doesn’t really want to deal with accessibility, not really.
- Thinks that online PR is simply sending “best of breed” press releases through PRWeb.com.
- Thinks that social media = blogging.
- Thinks that social media = Facebook.
- Thinks that social media = Twitter.
- Thinks Facebook is “just for kids.”
- Doesn’t know what Twitter is.
- Suggests that Twitter is a good place to post links to all those online press releases.
- Wants to send press releases to all those bloggers. Every day.
- Insists on spending $250,000 on snazzy commercial video instead of $100 on a DIY YouTube video that has some humanity, humor, and heart.
- Suggests that you figure out how to draw attention to your new site with a “Facebook competition” or “Blogging Scavenger Hunt.”
- Wants you to blog, but doesn’t want you to turn on comments.
- Two words: Banner ads.
- Wants to spend a quarter million dollars developing a lame advergame for the iPhone.
- Thinks that RSS is “too technical” for anyone to understand.
- Wants to design a web site for you, but without any input from an information architect or usability expert.
- Thinks that interruption-based advertising still has a place at the table of high-integrity marketing approaches.
- Wants to pay people to ghost-blog for you.
- Cornerstone of CEO blog strategy = let the admin assistant write it.
- Not understanding how insanely passionate and focused bloggers are, and what big allies they might become.
- Doesn’t endorse Facebook for your company, because then you might have “weird ads in the sidebar.”


Man, you would be p*ssed if you heard of an agency saying that - I bet plenty of “prospective clients” think like that…but an agency?