scratch that niche!

Outsourcing to the US Heartland

Two interesting stories about outsourcing to rural areas in the US or to Indian tribes (and don’t give me any of that “Native American” malarkey, I’m 1/8th Iroquois and 1/4 Guaymi from Central America, and let me tell ya, nothing is more annoying than the PC gambit).


Outsourcing to the Heartland

…clients benefit from local accents and similar time zones — not to mention the absence of stigma sometimes attached to farming jobs out to foreign countries.

American Indians helping ease outsourcing quirks

“In many ways, American Indians are entering the outsourcing marketplace at a good time. There’s plenty of work to be had, and for some CIOs the offshore honeymoon is over,” he said. “They’re looking for a low-cost and high-quality onshore option.”

Landing Page Management

Landing page management or optimization was mentioned as one of the top 10 trends in e-marketing at the InnoTech luncheon here in Austin last week. I’ve been giving landing page mgmt some thought here, and have already gathered a ton of requirements from both clients and vendors of other related products (such as email list management, email blasters, etc). Special thanks to Diana Arney at Hart and the good folks at eROI for giving us time to bend their ears.

Here’s a use case for what we think is a feasible system. Please comment if you want to add any other requirements.

Josephine Marketing Manager is creating a very expensive ad campaign consisting of a TV ad that talks about the company’s wonderful ginsu product line. She logs into our system and creates a Ginsu Group and assigns a start and end date for this group. She knows the ads will appear starting December 1, so she wants the group to be live then, and run until December 31.

Then she assigns two urls to the group, /ginsu and /ginsutv.

Then she creates her first page inside the group, pasting in a bunch of HTML and images provided by her creative team. She then makes sure that the page will be live during the dates of December 1 thru 31. Satisfied, she goes home for the night.

The next morning, she sends out an internal email for folks to review what she has. The salespeople love the page but want to know if there will be an alternate page with slightly different copy. Josephine understands the power of the system at her fingertips and asks if there will be different layouts or merely different text.

The salespeople want her to illustrate the difference, so she decides to create a headline variable and a price variable for the first page she created. For the headline variable, she puts in the following possible values:

How to Speed up Your Time in the Kitchen
Blaze Through All That Kitchen Knife Work in Half the Time

And for price she puts in a cost of $89, $99, and $109.

Then she demonstrates to the sales department that each time she visits the page she has created, that different values appear for the headline and the prices. She can also show them on the dashboard part of the system that these choices are being recorded. When she clicks through any link for the purchase, she can show that the traffic to the checkout page has been recorded. She then tells them that it would be very simple to add a snippet of code to the final checkout page to record on her system who actually paid and at what price. She can even give them the code that will reflect the price value she stipulated in her variable for price. (We can do this all with hidden variables to enforce good integration with most shopping carts)

Of course, the sales guys love it, and tell her that they have a couple more variables to throw at her, like opening sentence of the offer after headline and perhaps a free add on, like a free subscription to Ginsu magazine or a free cutting board.

They not only want that page, but they want an another page drawn up, with the same text and variables, but in a two-column layout instead. So she clones the first page and all its variables and then has her HTML guru move everything to a two-column layout.

Now when she tests the system, one layout and then the other is displayed in roughly equal portions, with the variables cycling through its list of values.

Josephine can now see how much traffic is coming through to each landing page, from where, how often, and what happens after they read the copy on the page. She will know if the one- or two-column layout is most effective, and she’ll know which headline and offer combo is the most effective for clickthrus and sales.

And she’ll know in hours or days, not weeks or months.

Feedback? Ideas? Comments? Questions?

Consumer Controlled Media

Traditional advertising is having a pretty tough time. If I’m anything like your basic consumer, I’m tired of being bombarded by advertising in all its forms. I zip through commercials with TiVo. I listen to satellite radio precisely because I can’t stand to listen to those screaming car lot ads. I run 3 email filters (both server- and client-based) to rule out SPAM, and use FrontierMail to send challenges to everyone else who isn’t on my list. I use Mozilla with its automatic pop-up blocker. I read blogs to figure out whether I should buy a service or product, and I add my knowledge to the same blogs. My fingers immediately tear up junk mail I get at my postal address. The first thing I do when I get a magazine is dump out all those subscription cards. My brain doesn’t even register ads in magazines and newspapers.

We use open source technologies and advocate their use, mostly to escape the fees and whims of Microsoft and other proprietary vendors.

(Okay, maybe that last one isn’t really about consumer-controlled media, but if you think about it, it really is–the biggest media platform I own these days comes in the form of a desktop PC or laptop).

Ah, it’s good to be living in the 21st century.

Now if I could only get a little remote control to fast forward through the upcoming promos at the movie cineplex.

Triple Dogs help GSD&M with AmazingFaithOfTexas.com

Customer: GSD&M
Problem: GSD&M’s client, AmazingFaithOfTexas.com, needed a simple way to allow visitors to submit their stories. They also needed an easy way to manage and compile the ever growing list of submissions on the management side.
Solution: We used the Whippet framework from TopDog to create a solution.
URL: http://www.amazingfaithoftexas.com

The AmazingFaithOfTexas.com web site seeks submissions from ordinary folks. The topic: the impact of faith on their lives. GSD&M, the lead agency on the account, wanted an easy system that would allow site visitors to upload their text stories and even images to the site, and a secure control panel that would allow site administrators to manage the list of entries and newsletter subscribers.

GSD&M provided the copy and web design, and we got to work on the backend. We used our Whippet framework (the same one that powers TopDog) to create a compact system for managing story submissions. Because Whippet integrates with our administrative features and file upload capabilities, we were able to provide very basic functionality quickly. GSD&M and their client could then review progress in an iterative fashion and make changes as needed.

Why Testing Your Design is Important

Check out this article on alistapart.com. Talks about how simple choices in design can help or harm what you’re trying to do. The key? Testing different designs with live audiences.

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